Frequently Asked Questions
Effective date: September 22, 2026
1. Where do you ship?
See our Shipping Policy for current shipping regions and delivery times.
2. What is your return policy?
See our Refund & Returns Policy for full details on our return window and process.
3. Are your espresso machines new?
Yes — all machines sold on this Site are new unless a listing is explicitly marked otherwise.
4. Do you offer warranty support?
Yes — see our Warranty Policy for details on manufacturer coverage.
5. How can I track my order?
Once your order ships, use our Track Your Order page with your order number and email.
6. How do I contact support?
Reach us at support@espressohq.shop or +1 (580) 483-4763, Monday–Friday, 9:00 AM–5:00 PM ET.