Refund & Returns Policy

Effective date: September 22, 2026

1. Return Window

You may request a return within 30 days of delivery.

2. Condition for Return

Items must be unused, in original packaging, and include all original accessories/manuals to be eligible for a return, except in cases of damaged or incorrect items.

3. How to Start a Return

Contact us at support@espressohq.shop with your order number to start a return.

4. Return Shipping Costs

For standard returns (change of mind, wrong item, etc.), return shipping is paid by the customer and deducted from your refund, unless the item arrived damaged or incorrect, in which case we cover return shipping in full.

5. Refund Method & Timeline

Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery at support@espressohq.shop with photos of the item, and we will arrange a replacement, repair, or refund at no cost to you.

7. Non-Returnable Items

Opened consumables (cleaning powders, filters, syrups), gift cards, and custom or special-order items are not eligible for return.

8. Contact Us

Questions about returns? Contact us at support@espressohq.shop or +1 (580) 483-4763.